Refund & Cancellation Policy
Last Updated July 02, 2026
It commits ِAlKhaaldi Marketing Management By providing its services professionally and transparently. Due to the nature of the digital and consulting services we offer, our refund and cancellation policy is subject to the following terms:
1. Scope of Policy
This policy applies to all services provided by Al-Khalidi Marketing Management, including but not limited to:
- Website Design & Development
- E-commerce Store Development
- social media management
- Social Media Advertising Campaign Management
- Google Ads Management
- Corporate Branding & Visual Identity Design
- Designing company profiles.
- Social Media Post & Marketing Material Design
- Any other digital marketing or design services offered by the organization.
2. Starting the service implementation
The service will commence after receiving the agreed payment and the client approves the project details.
Once work on the project has begun, the resources and time are considered to have been allocated for its execution, and the refund policy below applies.
Refund Policy
Before the service implementation begins
If the customer requests cancellation of the service before it actually begins, they may be eligible for a refund, after deducting any bank charges, payment processing fees, or any costs already incurred, if any.
Starting the service implementation
If the project has commenced, the client is not entitled to a refund of any amounts for work performed or time and resources allocated to the project.
The organization may, at its discretion, refund part of the amount in cases where only a limited part of the service has been carried out, after accounting for the value of the work completed and the actual expenses.
Completed services
No refunds are permitted after the service has been delivered, completed, or approved by the client.
4. Advertising campaigns
Regarding advertising campaign management services:
- The service fee does not include the advertising budget paid to advertising platforms, unless otherwise stated in the agreement.
- Any amounts paid directly to advertising platforms such as Google, Meta or others cannot be recovered by the organization.
- If the campaign management service is cancelled after work has started, the value of the work completed up to the date of cancellation will be calculated.
5. Monthly subscriptions
If the service is based on a monthly subscription, then:
- The customer may stop the renewal before the next renewal date.
- The value of the period that has already begun to be implemented is not refundable.
- The service continues until the end of the paid period unless otherwise agreed.
6. Customer delay
If the client delays providing the organization with the content, data, or approvals necessary to implement the project for a period exceeding 30 daysThe institution has the right to suspend the project until the requirements are completed, without any obligation to refund the amounts paid.
7. Project cancellation
The organization may terminate the project or cancel the agreement if:
- The customer violated laws or regulations.
- Providing false information.
- Misuse of services.
- Failure to pay financial dues.
In these cases, the value of the work completed up to the date of cancellation is calculated.
8. Force Majeure
The organization is not responsible for any delay or non-performance of service due to circumstances beyond its control, such as natural disasters, general technical malfunctions, government decisions, or interruption of third-party services.
9. Communication regarding refund requests
For inquiries or to submit a cancellation or refund request, please contact us via:
ِAlKhaaldi Marketing Management
Address :
Dubai - United Arab Emirates
Sheikh Zayed Road
Mazaya Shopping Centre
Office No SM39
Email address
info@alkhaaldi.com
Website
https://alkhaaldi.ae
All refund requests are subject to review in accordance with this policy and in compliance with applicable laws and regulations in the United Arab Emirates.